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Returns and Exchange Policy - Refunds

• 30 day right to return

We offer a 30-day open purchase and return policy no questions asked.

We offer a hassle-free return policy where you can send back the original product in its original condition. The cost of return shipping will be covered by you.

Once we receive a returned product in its original state, the refund will processed in 15 days or less (depending on CC companies, processing times can vary)

• 30 day right to exchange

We provide a flexible 30-day purchase and return policy, allowing you to exchange items within this time frame, no questions asked. To proceed with an exchange, simply place a new order on our website. Please note that a new shipping fee will apply, and you will be responsible for covering the return shipping costs as well.
Once we receive the product to exchange, a refund will be processed and issued within 15 days or less (depending on CC companies, processing times can vary)

• Dammaged Product in Transit or Shipping

Claims are of course free of charge.

We understand that receiving a damaged product can be rather disappointing. To ensure your full satisfaction in this unlikely event, we have implemented a straightforward rand easy return policy, specifically for damaged items while shipping. Please review the following guidelines:

  1. Damaged Product Claims: In the unlikely event that you receive a damaged product, we kindly ask that you contact our customer support team within 48 hours of receiving the item. This prompt notification helps us expedite the resolution process.

  2. Supporting Evidence: In your communication with our customer support team, please provide detailed information about the damage, including clear photographs or videos that clearly depict the issue. This evidence is essential for our assessment and enables us to proceed with the return process.

  3. Return Authorization: Once we receive your report and the supporting evidence, our customer support team will evaluate your claim. If the damage is confirmed, we will provide you with a return authorization number and instructions for returning the item.

  4. Return Shipping: For damaged product returns, we will cover the cost of return shipping. Our customer support team will guide you on the most convenient return method and provide you with a prepaid shipping label or arrange for a pickup, depending on your location.

  5. Refund or Replacement: Upon receiving the returned damaged item, we will assess its condition. Depending on product availability, you will have the option to receive a replacement or obtain a refund for the item's purchase price. Our customer support team will work closely with you to determine the best course of action.

  6. Timely Resolution: We aim to resolve damaged product claims as quickly as possible. Once we receive the damaged item, our team will promptly process your refund or initiate the replacement shipment, ensuring your satisfaction with the resolution.

Please note that this return policy applies solely to damaged products. For other types of returns, such as simple change of mind or non-damaged items, our general return policy, as outlined separately (see above), will apply.

We appreciate your understanding and cooperation in adhering to this damaged product return policy. Our team is dedicated to providing exceptional customer service and ensuring your shopping experience with us is positive and hassle-free.